Kelly
Czerwien
Work Experience
TrackFive
User Experience Manager
May 2024 - present
Led a team of 5 designers at various skill levels forming a comprehensive experience perspective of the marketing technology stack within the company.
Built cross-functional relationships with key strategic leaders.
Staff UX Designer
Nov 2021 - May 2024
Created advanced visual representations of strategic recommendations, personas, user journeys, pain points, and interface mock-ups/prototypes.
Provided leadership and mentoring to UX designers ensuring effective deliverables that drive results in multiple teams.
Led cross functional team’s strategic direction defining the foundational framework for the marketing personalization platform at The Home Depot.
TrackFive
UX/Product Manager
Mar 2021 - Nov 2021
Planned, communicated, and maintained product roadmap to increase cross-department transparency.
Facilitated strategic meetings for the company’s leadership team, in addition to UX/UI responsibilities & managing a small team of cross functional individual contributors.
UX/UI Designer
Jul 2018 - Mar 2021
Connectwise
UX/UI Designer
Dec 2016 - Jun 2018
Led research efforts to identify and understand the users through interviews, surveys, usability testing, and ethnographic studies.
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Designed the highest user-voted enhancement from wireframes to high fidelity testable prototypes. Live feature was revealed at the annual 2018 IT Nation Conference.
Collaborated with the full team of designers, developers, and project management while becoming a lead in process iteration and refinement.
Freelance
Web Designer
Sep 2015 - present
Solely developed, designed, and launched 4 websites using Wordpress.
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Coordinated and collaborated with PR department and multiple clientele to create professionally designed business websites.
Ciao, it's Kelly Czerwien!

I am a User Experience Designer saying "ciao" from St. Petersburg, Florida! I have spent over 10+ years in UX / Product Design and in the past 4 years I have managed experience teams.
My long journey through the many facets of design began in architecture, a discipline I repeatedly return to for reference on process and design techniques. I strive to start every design with an investigative background into the problems being addressed. Although creating a 'beautiful' solution can be delightful, first and foremost I believe a UX Designer's role is to focus on addressing root complications in user journeys and how this connects to a real quantifiable business outcome. This is a concept I endeavor to develop within every contributor I manage.
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Besides my professional pursuits, I am an avid [and I mean avid!!] reader. I crochet amigurumi, workout obsessively, experiment with multiple different artistic medians [I'm trying out watercolor at the moment], and write [there's a novel in the works :) ]. I would also be remiss if I didn't mention my work pal and greatest motivator for getting fresh air- my samoyed puppy, Luna.
I am available for hire on freelance design projects and can be contacted about job opportunities. You can contact me by emailing kmczerwien@gmail.com.
Skills
Figma, Sketch, Zeplin, Miro, User Research, User Research Tools (Playbook, Qualtrics, etc), Wireframing, Prototyping, Visual Design
Atlassian (Jira & Confluence), Adobe Creative Suite, Microsoft Suite
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Some background in HTML, CSS, Github